Introduction

At QUALITY FLY, SA. we are committed to protecting your privacy and promise to respect your personal information and do all we can to keep it safe. We aim to be clear about how we process your personal details and only process them in ways we believe you would reasonably expect.

We always aim to communicate with you respectfully, effectively and efficiently. As a customer of QUALITY FLY, S.A.

  • you will receive our publications, digital communications and general newsletters. As a legitimate aim of QUALITY FLY, S.A. we shall communicate with you in ways that are most convenient using email, SMS, phone or post to further the aims and objectives of QUALITY FLY, S.A. This will include being involved in communications with a legitimate interest including aviation newsletters and surveys related to the core flight training issues that affect you and your colleagues within our

 

How we collect information about you?

 When you join QUALITY FLY, S.A. we collect your personal details. We store your personal details on the QUALITY FLY, S.A. secure database; it is a legitimate aim of this organisation to provide you with information about furthering the aims and objectives of QUALITY FLY, S.A. covering themes that are technical, fight safety oriented, or flight training and customer related. Therefore, we need to keep your personal contact details as up to date aspossible.

When you participate in our surveys or when you apply for assistance relating to your training we will carefully and securely store your personal information. We do not share any of your personal details with third parties without your consent. For example, we would need your consent to share your personal information with an appointed lawyer if QUALITY FLY,S.A. should we approached for advice about an incident that involves you. Therefore, keeping our data base up to date is an important legitimate aim.

 

When other organizations have permission to share your details or it is available publicly?

 In addition to the data you give us on joining the organisation and participating in our flight training activities, we may seek further information about you that is policy available from external sources. We use this information to enable us to update you about our work and how you can get involved in the most appropriate ways to support our aims and objectives:

•      Social media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, Whatsapp or Twitter, we might have permission to access information from those sources to show you our own social media feeds.

•     Other information that is available publicity

This may include information found in publicity available source such as Linkedin, Government websites, biographical directories and information that has been published in reputable media.

 

What personal information might we collect from you?

In supporting QUALITY FLY, S.A. through your association with us, we will usually collect:

  • Yourname
  • Your contact details, including postal address, email, telephonenumbers
  • Your date of birth
  • Bank account details for payments
  • Your academic background
  • Pilot licenses/rating sheld
  • Pilot MedicalCertificate(s)
  • Your interests in aviation and other interests wherenecessary
  • Other personal information or sensitive data you share with us, such as your family information, health information you may have told us about that will help QUALITY FLY, S.A. support you with internal issues with your career, training or external issues with the regulator or legal

 

How do we use this information?

 The information we gather helps us to send you what you want to keep you apprised of training issues and technical developments relating to the aviation industry where QUALITY FLY, S.A. conducts training as arespected professional body. It also helps us to shape our organisation to ensure that our communication is relevant and timely, and to provide you with a good experience of being part of QUALITY FLY, S.A.

Importantly, having accurate information that we can analyse enables us to tailor approaches and to be wise stewards of the resources entrusted to us, ensuring that we maximise the return on our efforts to improve fight safety in the industry and enhance the training experience.

We will use your personal information to:

  • Provide you with the information, resources or services that form the basis of the services provided to you by QUALITY FLY, S.A.
  • Keep you up to date with the training you are undertaking as part of the QUALITY FLY, S.A. organisation
  • Administer yourenrolment
  • Keep a record of your payments, questions you have asked us, or comments or complaints you have made, or internal investigationsand/or processes
  • Keep a record of your training records in accordance with EASA Part-FCL requirements
  • Understand how we can improve our services based on your interests and interactions with us
  • Understand how we can improve our services, and there sources or information we send out to you

 

We do not sell or share personal details

QUALITY FLY, S.A. does not sell or share personal details with third parties for the purposes of their marketing.

 

Legal basis for processing your data

  • Consent

We will process your personal data based on you being a customer of the organisation and the consent you provide. The data will be processed in accordance with the data protection principles captured in the EU Data Protection Laws.

  • Legitimate interest for current QUALITY FLY, S.A. customers

QUALITY FLY, S.A. customers have a legitimate interest to continue receiving information about the aims and objectives of the organisation. If you have unsubscribed from any of our routine communications, we will continue to respect your wishes. However, for the purpose of furthering QUALITY FLY, S.A. is legitimate flight training activities we shall continue to contact you to participate in activities that might be of your interest.

  • Legitimate interest for past and potential customers

We rely on legitimate interest to correspond with former and potential future customers. We use information we gather to help us plan an appropriate approach, such as a  meeting  or an event invitation, where we could share further information about QUALITY FLY, S.A. and explore your interest and opportunities for training with QUALITY FLY, S.A.

  • Protecting your personal information

The security of your information is very important to us. We ensure that there are appropriate controls and procedures in place to protect your personal details. For example, information you submit on a physical form is securely stored or when filling out online forms they are stored on a secure server. However, despite all the security and protection we put in place, the Internet cannot be guaranteed to be 100% secure. Therefore, you submit data at your own risk.

We undertake regular reviews of who has access to information we hold to ensure that your details are only accessible by appropriately trained and authorised staff and representatives. Your information may be passed to service providers that perform functions on our behalf, such as sending postal mail, for example, a quarterly publication. lf required, we may need to disclose your details to the police, regulatory bodies or legal advisors. Due   to  the   nature   of  servers   and   cloud-based  storage, it   may   mean  that   during   the   processing of your data it leaves the European Economic Area. We will take steps to make sure they provide an adequate level of protection in accordance with EU data protection law. By submitting your personal data to QUALITY FLY S.A you are agreeing to this potential transfer, storing and processing at a location outside the EEA. We will only ever share your data in other circumstances if we have your explicit, informed and unambiguous consent.  We shall only use your data for the purpose for whichit wasgiven.

 

Keeping your information up to date

Please keep your personal contact details up to date. We would really appreciate it if you let us know if your contact or personal details change as this gives us consent to use the updated information and continue to communicate with you.

 

How long we will keep your information for?

  • We will hold your personal information on our systems for as long as is necessary to carry out the activity relevant to your interaction with
  • Wewillkeeparecord ofyourpaymentsyouhavemadefaratleastseven
  • We will keep a record of your training records for at least five
  • Any support given for external legal cases in relation to your training activities will be kept for six
  • lf you ask us to stop contacting you, we will keep a record of your basic contact details and appropriate information to enable us to comply with yourrequest

 

Right of access

 You have the right to ask for a copy of the information we hold about you. lf there are any discrepancies in the details we provide, please let us know and we will correct them. If you want to access your information, send a description of the information you want to see and proof of your identity by post to the Managing Director, QUALITY FLY, S.A., Aeropuerto de Madrid Cuatro Vientos, Carretera de la Fortuna sin, 28054 – Madrid, Spain. We do not accept these requests by email, so that we can ensure that we only provide personal information to the rightperson.

 

Changes to this notice

 We may change this Privacy Notice from time to time. lf we make any significant changes in the way we treat your personal information, we will make this clear on the QUALITY FLY, S.A. website, through our official publications and/or by contacting you directly. lf you have any questions, comments or suggestions about this notice, please contact the Data Protection Officer, QUALITY FLY, S.A, Aeropuerto de Madrid Cuatro Vientos, Carretera de la Fortuna sin, 28054 – Madrid, Spain.

 

Cookie policy

This Cookie Policy is an integral part of the Privacy Policy of the Website owned by QUALITY FLY, S.A.. The access and navigation in the Website, or the use of the services of the same, imply the acceptance of the terms and conditions included in this Privacy Policy. In order to facilitate your browsing the Website, QUALITY FLY, S.A. informs you that it uses Cookies or other files with similar functionality (hereinafter “Cookies”). In any case, we inform you that QUALITY FLY, S.A. is responsible for the Cookies and the treatment of the data obtained through the Cookies and third parties deciding on the purpose, content and use of the treatment of the information collected.

What is a cookie?

Cookies are files that contain small amounts of information that are downloaded to the user’s device when you visit a web page. Its main purpose is to recognize the user each time he or she accesses the Website, also allowing to improve the quality and offer a better use of the Website. Cookies are essential for Internet operation; they can not damage the user’s equipment / device and, if activated in the configuration of your browser, help to identify and resolve possible errors of operation of the Website.

Use of Cookies by the Website

By accessing the Website, you expressly accept the use of this type of Cookies on your devices. If you disable Cookies, your browsing the Web Site may not be optimal and some of the utilities available to the Website may not work correctly. Specifically, QUALITY FLY, S.A. is using Cookies for the purposes set out below. If in the future QUALITY FLY, S.A. uses other services in order to provide more and better services, the user will be informed of this.

User Settings to Avoid Cookies

In compliance with current legal regulations, we provide you with information that allows you to configure your browser / Internet browsers to maintain your privacy and security in relation to cookies. Therefore, we provide the information and links to the official support sites of major browsers so you can decide whether or not you want to accept the use of Cookies.

Thus, you can block Cookies through the browser configuration tools, or you can configure your browser to notify you when a server wants to save a Cookie:

a) If you use Microsoft Internet Explorer, you will find the option in the menu Tools > Internet Options > Privacy > Settings. To learn more visit:

http://windows.microsoft.com/en-us/windows-vista/block-or-allow-Cookies and

http://windows.microsoft.com/en-us/windows7/how-to- manage-Cookies-in-internetexplorer-9.

b) If you use Firefox, you will find the option in the menu Tools > Options > Privacy > Cookies. To learn more visit:

http://support.mozilla.org/en/kb/disabled-Cookies-that-the-sites-we.

c) If you use Chrome, under the Options > Advanced > Privacy section. To learn more visit:

https://support.google.com/accounts/answer/61416?hl=en

d) If you use Opera, under the section of Security and Privacy. To learn more visit:

http://help.opera.com/Windows/11.50/esES/cookies.html

e) If you use Safari, under the Options > Privacy section. To learn more visit:

http://support.apple.com/kb/HT1677?viewlocale=es_ES